Voice notifications through MessageBee are simple to implement and fully customizable to your library’s needs. The process is outlined below.


1. Information Needed to Begin


To configure your voice notifications, we will need the following:

  • Notification types you would like to send via MessageBee (e.g., hold pickup, overdue, billing, etc.), along with the exact wording for each message.
  • The Caller ID (“From”) number you would like displayed.
    • If you do not have a preferred number, Unique can obtain one on your behalf.
  • Location names or location codes (for multi-branch or multi-site libraries), if applicable.


2. Template Configuration


Once the above information has been received, our team will configure your voice templates within MessageBee using your approved wording.


Templates can be customized by notification type and branch, if needed.


3. Formatting & Pronunciation Notes


Please note that voice message spelling or formatting may appear unconventional in the template editor.


This is intentional and designed to ensure proper timing, pronunciation, and clarity when the message is delivered using text-to-speech.


4. Message Length


There is no time or character limit for voice notifications. Messages can be as brief or detailed as your library requires.


5. Dynamic Data Merge


Voice notifications can automatically merge patron and item data from your files, including:

  • Patron name
  • Pickup location/date
  • Due date
  • Title information
  • Other relevant transaction details

This allows each call to be personalized and informative.


6. Delivery Attempts


Voice notifications will attempt delivery up to three times before being marked as unsuccessful.


Delivery status details can be reviewed within the MessageBee reporting interface.


7. Voice Options


Voice notifications may be delivered using:

  • Text-to-Speech (TTS)
  • A pre-recorded audio message

We are happy to assist you in determining which option best fits your library’s needs.