Registeration statuses can be found by navigating to Patron Services → Patron Registration and selecting the desired date range. Below is a description of each possible status:
Success:
The registration was completed successfully, and a new library card was created.Click the arrow under the Home icon to view the Registration Details.
In Progress:
The registration form has been partially completed but not submitted in full. Click the arrow under the Home icon to view Registration Progress details.
Appeal:
The Registration form has been completed, but the registrant was not issues a card and has submitted an appeal. Scroll down to Appeal Details to view the Registration Issue, example below:
The registrant may have entered a message regarding the appeal and that will appear below the Registration Issue. See the article on Appeals for more details.
Appeal Denied:
A library card was not created. Staff reviewed and denied the registrant’s appeal.
Appeal Approved:
A library card was created. Staff reviewed and approved the appeal.
Too Many Attempts:
The registrant exceeded one of the configured attempt limits in Settings, which include:
- Session Attempts
- Browser Attempts
- IP Attempts
Patron Already Exists:
The registrant’s information matches to information already existing in the ILS.
Invalid Address:
The address provided by the registrant could not be verified/validated.
Age Restriction:
The registrant does not meet the Minimum Age requirement configured in Settings.
Outside Service Area:
The registrant’s address falls outside the defined service area(s) (Geographies) configured in Settings.
Unknown Error:
An unexpected or isolated error occurred.If you receive an Unknown Error, please contact Support for further assistance.
ILS Error:
An issue occurred while connecting to the ILS or during card creation. Contact Support/open a ticket if you see this error.